All new and current clients must familiarize themselves with these policies and procedures before each groom!

 

 

 

Thank you for choosing Puppy Love Grooming for your pet’s grooming needs. Every family will be asked to review the following policy agreement:

 

I entrust my pet(s) to Puppy Love Grooming LLC and am aware that all due care will be taken with my pet.

 

I am aware that a neglected coat can be cause for problems during or after grooming, such as clipper/brush irritation, causing discomfort to the pet, and do not hold Puppy Love Grooming responsible. I understand that Puppy Love Grooming will notify me of any problems that may take place during the groom. I am aware that immediate first aid will be provided, in the event it is needed, by Puppy Love Grooming and that no surgery or medical procedure will take place.

 

Health & Behavior issues: It is the owner’s responsibility to inform Puppy Love Grooming of any medical, physical, emotional, or behavioral problems, allergies, sensitivities, or pre-existing conditions. If the pet is found to have flea/tick infestations, a flea bath will be administered. An additional fee of $35 PER PET will be added to the grooming price for debug and clean up to prevent the spread and protect the next client(s).

 

Size Restriction: All dogs must be able to fit comfortably on the table and in the tub. Some breeds may be too large, i.e. Newfoundland’s, Great Pyrenees, Golden and Labrador Retrievers, etc. It is at the discretion of Puppy Love Grooming to determine if a certain dog is “too large”. 

Max weight limit is approximately 60lbs.

 

In some cases, a dog may become too aggressive, nervous, stressed, etc, to groom. This is determined on a case by case basis. If for some reason it is determined that your pet or the groomer are no longer safe, the process will be stopped and your pet will be returned home. A charge will be based on the amount of groom completed, with a minimum fee of $35 PER PET.

 

At the owner’s discretion Puppy Love Grooming may enter your home while the owner is not there. The owner will provide access to the house, as previously discussed with Puppy Love Grooming. All keys, garage codes, etc. will remain absolutely private and secure at all times. If for some reason Puppy Love Grooming cannot enter the home, a fee will be assessed on the subsequent appointment (fee is calculated as 50% of the original grooming price). Puppy Love Grooming will make every effort to contact you before leaving to seek other methods of entry.

 

If you have an appointment scheduled with Puppy Love Grooming, and Puppy Love Grooming shows up to your house and you are not home (and have not provided other means of entry for Puppy Love Grooming), that appointment will be considered a "no-Show" and 100% of the average groom price will be required prior to any future appointments being scheduled.

 

Payment options: Puppy Love Grooming accepts the following types of payments: cash, check, Visa, MasterCard, Discover, and American Express. There is a return check fee of $35 that must be paid prior to the next appointment. Payment is due at the time services are rendered. All credit/debit card payments will have a 3% processing fee added.

 

All prices given are to be considered a quote and are not finalized until the end of the grooming appointment. Additional charges may apply due to deshedding, excessive coat, matting, flea treatment/clean up, etc.

 

During the winter months, Puppy Love Grooming has final discretion over rescheduling appointments during inclement weather. A general rule to follow is: if the school in your town or surrounding towns is closed, your pet’s appointment will most likely need to be rescheduled. Puppy Love Grooming will give as much notice as possible for any needed rescheduling. If your pet’s appointment is not canceled you must make sure your driveways are cleared for Puppy Love Grooming to safely get to your house and that there is a spot to park. If for some reason Puppy Love Grooming cannot get to your home, you will be charged a service fee of $35. For example, if your driveway is not plowed, and you do not let Puppy Love Grooming know before your pet's appointment, a fee will be applied.

 

CANCELLATION POLICY: Puppy Love Grooming requires a 48-hour cancellation notice. This is extremely important as Puppy Love Grooming works by route and time allotted for the grooming process. We need 48 hours in order to rearrange the schedule and find a replacement. Failure to call/email/text 48 hours in advance will result in a fee. The fee will be assessed on the subsequent appointment at 50% of the original grooming price. Please understand that this time is reserved specifically for your pet(s), and other appointments are scheduled around that time. After two canceled appointments a credit card will be required in order to keep/make future appointments. Any appointments canceled from that point on will be considered a “no show”, and a fee of 100% of the grooming price will be charged to the credit card on file.